Welcome to the Good2GoCo Shop FAQ page! We’re here to help you gear up for your next adventure or preparedness plan. Below, you’ll find answers to our most commonly asked questions about our products, shipping, payments, and more. If you can’t find what you’re looking for, don’t hesitate to reach out to our friendly support team at [email protected].
Products & Orders
1. What kinds of products does Good2GoCo Shop specialize in?
We specialize in high-quality gear for adventurers, preppers, and homesteaders. Our product range includes emergency preparedness items like 30-Day Food Buckets from Augason Farms, reliable 2-Way & Emergency Radios, durable backpacks and bags (including Eberlestock), backpacking meals, air and water purification systems, axes and accessories, and sustainable living products like Abeego wraps. We curate our selection from top-tier brands to ensure durability and performance.
2. How do I know if a product is right for my needs?
Every product on our site is carefully vetted for quality and functionality. We provide detailed descriptions to help you make an informed choice. If you’re unsure, our customer support team is full of enthusiasts and expertsâfeel free to email us with your specific scenario or requirements, and we’ll help you find the perfect gear.
Shipping & Delivery
1. Where does Good2GoCo Shop ship to?
We are proud to ship worldwide to our global community of outdoors enthusiasts and prepared individuals! However, due to logistical constraints, we are currently unable to deliver to a few remote areas, primarily in Asia. During checkout, our system will automatically confirm if we can ship to your location.
2. What shipping options are available?
We offer two reliable shipping methods to get your gear to you:
- Standard Shipping ($12.95 flat rate): Perfect when you need items fast. We use trusted carriers like DHL or FedEx. Orders are processed in 1-2 business days and typically arrive within 10-15 business days after shipment.
- Free Shipping: A great economical option using EMS. It’s free on all orders over $50. Orders are processed in 1-2 business days and typically arrive within 15-25 business days after shipment.
3. How long will it take to process my order?
All orders are meticulously packed and checked at our warehouse in Sacramento, CA, within 1-2 business days of you placing it. You will receive a confirmation email with tracking information as soon as it ships.
Payments & Pricing
1. What payment methods do you accept?
We aim to make checkout easy and secure. We accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal.
2. Are there any hidden fees or import taxes?
The price you see on our site is what you pay for the product and shipping. However, for international orders, customs duties, taxes, or import fees are not included in the product price or shipping cost. These charges are the responsibility of the recipient and are determined by your local customs office. We recommend checking your country’s import policies beforehand.
Returns & Refunds
1. What is your return policy?
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy within 15 days of receiving your item. To initiate a return, please contact our support team at [email protected] with your order details. Items must be unused and in their original packaging.
2. How long does it take to process a refund?
Once we receive the returned item and inspect it, we will process your refund. Please allow 5-10 business days for the refund to be credited back to your original payment method.
Account & Support
1. How can I contact customer support?
Our support team is ready to assist you! The best way to reach us is via email at [email protected]. We strive to respond to all inquiries promptly.
2. Do I need an account to place an order?
No, you do not need to create an account to shop with us. You can check out as a guest. However, creating an account allows you to track your orders more easily and saves your information for faster future purchases.
Thank you for choosing Good2GoCo Shopâwhere your journey to resilience and adventure begins!
Good2GoCo Shop | 1238 Francis Mine, Sacramento, US 95814 | [email protected]
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