At Good2GoCo Shop, we stand behind the quality of every piece of gear we send to our community of adventurers and prepared individuals. If your equipment doesn’t meet your expectations for your outdoor adventures or emergency preparedness plans, we’ll make it right.

Our Return Policy

We accept returns and exchanges within 15 days of you receiving your items. All returned products must be in original condition – unused, unwashed, with original tags attached and in the original packaging.

Note on Safety & Hygiene: For the protection of all our customers, we cannot accept returns on certain products:
  • Backpacking Meals & Food Items (Alpineaire, Augason Farms products)
  • Air Purifiers & Personal Care items
  • Opened or used emergency supplies
  • Products without original packaging

How to Return an Item

Step 1: Request Authorization

Email our support team at [email protected] with your order number and reason for return. Use the template below to ensure we have all necessary information.

RETURN REQUEST TEMPLATE:

Subject: Return Request – Order #[Your Order Number]

Body:
Hello Good2GoCo Team,

I would like to request a return/exchange for my recent purchase.
Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return: [Please specify reason]
Preferred Resolution: [Refund / Exchange for (specific product)]

Thank you,
[Your Full Name]

Step 2: Wait for Instructions

Within 2 business days, we’ll email you return authorization and shipping instructions. Please do not ship items back without authorization.

Step 3: Package and Ship

Securely package the item(s) in the original packaging and include all documentation. Ship to:

Good2GoCo Shop Returns
1238 Francis Mine
Sacramento, US 95814

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Processing

Once we receive and inspect your returned item (typically within 5 business days of arrival):

  • Refunds will be processed to your original payment method
  • Credit card/PayPal refunds take 3-5 business days to appear in your account
  • You will receive email confirmation when your refund processes

Exchanges will be shipped via your original shipping method once the return is processed.

Damaged or Defective Items

If your gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange a replacement or refund and cover return shipping costs.

Need Help? Our support team specializes in outdoor and emergency equipment and is ready to assist with your return questions. Contact us at [email protected] – we typically respond within 24 hours.

We appreciate your trust in Good2GoCo Shop for your adventure and preparedness needs. Our return policy reflects our commitment to quality gear and your complete satisfaction.

– The Good2GoCo Shop Team
Equipping you for resilience and adventure