Our Commitment to You

At Good2GoCo Shop, we equip adventurers and prepared individuals with reliable gear for the outdoors and unexpected situations. We understand that your trust in our products is paramount, which is why we stand behind the quality of every item we send. If your equipment doesn’t meet your expectations for your next adventure or emergency preparedness plan, we’re here to make it right.

Shipping Information

We are committed to getting your gear to you efficiently, no matter where your adventures take you (though we currently cannot ship to a few remote locations and parts of Asia).

  • Order Processing: All orders are processed within 1-2 business days.
  • Standard Shipping: Shipped via DHL or FedEx. Delivery occurs within 10-15 business days after shipment. A flat fee of $12.95 applies.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery occurs within 15-25 business days after shipment.

Returns & Exchanges Policy

We accept returns and exchanges within 15 days of you receiving your items. To be eligible for a return, your item must be in its original condition: unused, unwashed, with all original tags attached, and in the original packaging.

Important Note on Non-Returnable Items: For the safety and hygiene of our entire community, we cannot accept returns on the following products:
  • Backpacking Meals & Food Items (e.g., Alpineaire, Augason Farms products)
  • Air Purifiers & Personal Care items
  • Any opened or used emergency supplies
  • Products received without their original packaging

How to Return an Item

Follow these simple steps to initiate a return or exchange:

Step 1: Request Authorization

Email our dedicated support team at [email protected] with your order number and reason for return. Please use the template below to ensure we have all the necessary information to assist you quickly.

RETURN REQUEST TEMPLATE:
Subject: Return Request – Order #[Your Order Number]
Body:
Hello Good2GoCo Team,

I would like to request a return/exchange for my recent purchase.

Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return: [Please specify reason]
Preferred Resolution: [Refund / Exchange for (specific product)]

Thank you,
[Your Full Name]

Step 2: Wait for Instructions

Within 2 business days, we’ll email you a return authorization and detailed shipping instructions. Please do not ship items back without this authorization.

Step 3: Package and Ship

Securely package the item(s) in the original packaging, include all documentation, and ship it to our returns center:

Good2GoCo Shop Returns
1238 Francis Mine
Sacramento, US 95814

Note: Return shipping costs are the customer’s responsibility unless the return is due to an error on our part (e.g., damaged or defective item).

Refund Processing

Once we receive and inspect your returned item (typically within 5 business days of its arrival at our facility):

  • Refunds will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Credit card and PayPal refunds typically take 3-5 business days to appear in your account after processing.
  • You will receive an email confirmation once your refund has been processed.
  • Exchanges will be shipped via your original shipping method once the return is processed.

Damaged or Defective Items

If your gear arrives damaged or defective, contact us immediately at [email protected]. Please include your order number and photos of the damage. We will promptly arrange for a replacement or refund and cover all associated return shipping costs.

Need Help?

Our support team specializes in outdoor and emergency equipment and is ready to assist with any questions about your return or exchange. Contact us at [email protected] – we typically respond within 24 hours.

We appreciate your trust in Good2GoCo Shop for your adventure and preparedness needs.

– The Good2GoCo Shop Team
Equipping you for resilience and adventure.